Terms of service
1. AGREEMENT TO TERMS
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "customer") and Nutrova Group LLC, doing business as Nurvio ("Nurvio," "we," "us," or "our"), governing your access to and use of getnurvio.com and any related pages, content, products, and services (collectively, the "Site" and "Services").
By accessing or using the Site, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not access or use the Site or purchase our products.
PLEASE READ SECTION 18 (DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER) CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION.
2. ELIGIBILITY
The Site and Services are intended solely for users who are at least 18 years of age (or the age of majority in your jurisdiction) and who can form a legally binding contract. By using the Site, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete. The Site is intended for customers in the United States.
3. CHANGES TO THESE TERMS
We may modify these Terms at any time. When we do, we will update the "Last Updated" date above. Changes are effective when posted. Your continued use of the Site or placement of an order after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
4. DIETARY SUPPLEMENTS; HEALTH DISCLAIMER
Our products are dietary supplements, not drugs. The following disclaimers apply to all products sold on the Site: • The statements made regarding our products have not been evaluated by the U.S. Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease. • The information provided on the Site is for general informational purposes only and is not medical advice. It is not a substitute for advice from a qualified healthcare professional. • You should consult your physician or another qualified healthcare provider before starting any supplement, particularly if you are pregnant or nursing, taking medication, have a medical condition, or are under the age of 18. • Individual results vary and are not guaranteed. Any results described on the Site, in testimonials, or in marketing are not typical and should not be interpreted as a promise or guarantee of any particular outcome. • Do not use our products if the safety seal is broken or missing. Keep out of reach of children. Discontinue use and consult a healthcare professional if you experience any adverse reaction. By purchasing and using our products, you acknowledge and accept these disclaimers and voluntarily assume any risks associated with use of dietary supplements.
5. ACCOUNTS
You may need to create an account to access certain features or place orders. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete information and to keep it updated. Notify us immediately of any unauthorized use of your account. We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for fraudulent or unlawful activity.
6. PRODUCTS, PRICING, AND AVAILABILITY
• Product descriptions, images, and information are provided for general reference. We strive for accuracy, but we do not warrant that product descriptions, colors, images, pricing, or other content on the Site are complete, current, or error-free. • All prices are listed in U.S. Dollars unless otherwise stated and are subject to change at any time without notice. Prices do not include applicable taxes or shipping charges, which are calculated at checkout. • Product availability is not guaranteed. We reserve the right to limit quantities, discontinue any product, and refuse or cancel any order.
7. ORDERS AND ORDER ACCEPTANCE
Your submission of an order constitutes an offer to purchase. All orders are subject to acceptance by us. We may, in our sole discretion, refuse, limit, cancel, or reject any order for any lawful reason, including suspected fraud, ordering errors, product unavailability, or pricing or typographical errors. If we cancel an order after you have been charged, we will issue a refund to your original payment method for the cancelled items.
In the event of a pricing or product-description error, we reserve the right to cancel or correct the order, even after it has been submitted or confirmed, and to refund any amount charged for the affected items.
8. PAYMENT
By providing a payment method, you represent that you are authorized to use it and you authorize us (and our payment processors) to charge your payment method for the total amount of your order, including taxes and shipping. Payment processing is handled by third-party payment processors, and your use of their services may be subject to their terms. If your payment cannot be processed, we may cancel or suspend your order.
9. PROMOTIONS, DISCOUNTS, AND FREE GIFTS
From time to time we may offer promotions, discount codes, bundle offers, or free gifts, which may be subject to additional terms disclosed at the time of the offer. Promotions cannot be combined unless expressly stated, have no cash value, may be modified or discontinued at any time, and are void where prohibited. Free gifts are provided while supplies last and may be substituted with an item of equal or similar value.
10. SUBSCRIPTIONS AND RECURRING ORDERS (IF APPLICABLE)
If you enroll in a subscription, auto-refill, or recurring order program, the following terms apply: • Authorization: You authorize us to charge your payment method on a recurring basis (for example, every 30 days or at the interval you select) for the applicable product and price, plus taxes and shipping, until you cancel. • Ongoing consent: Your subscription will automatically renew at the then-current price and interval until cancelled. Prices are subject to change with notice as required by law. • Cancellation: You may cancel or modify your subscription at any time before your next billing/renewal date by [DESCRIBE METHOD — e.g., logging into your account, using the manage-subscription link in your emails, or contacting. Cancellation takes effect for future shipments; orders already processed may not be able to be cancelled. • Notices: Where required by applicable law (including automatic-renewal and negative-option laws), we will provide required disclosures and reminders. It is your responsibility to review your subscription details at checkout and to cancel if you no longer wish to receive recurring shipments.
11. SHIPPING, TITLE, AND RISK OF LOSS
Shipping terms, estimated delivery times, and costs are described in our Shipping Policy and at checkout. Delivery time frames are estimates only and are not guaranteed. Some products may be shipped or fulfilled by third-party logistics or fulfillment partners, including partners located outside the United States. Title and risk of loss for products pass to you upon our delivery of the products to the carrier. We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our reasonable control.
12. RETURNS AND REFUNDS
Returns, refunds, and any satisfaction guarantee are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. Please review it before purchasing.
13. INTELLECTUAL PROPERTY
The Site and all content on it — including text, graphics, logos, images, product photography, page layouts, designs, videos, copy, and the "Nurvio" name and marks — are owned by or licensed to us and are protected by copyright, trademark, and other intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use. You may not copy, reproduce, republish, distribute, modify, create derivative works from, or commercially exploit any content from the Site without our prior written permission. All rights not expressly granted are reserved.
14. USER CONTENT (REVIEWS AND SUBMISSIONS)
If you submit reviews, testimonials, photos, comments, or other content ("User Content"), you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use, reproduce, display, adapt, publish, and distribute that User Content in any media, including in marketing, without compensation to you. You represent that you own or have the necessary rights to your User Content, that it is truthful and reflects your honest experience, and that it does not violate any law or third-party right. We may (but are not obligated to) monitor, edit, or remove User Content at our discretion. Do not submit content that is false, misleading, unlawful, infringing, defamatory, obscene, or that makes health or disease claims about our products.
15. PROHIBITED CONDUCT
You agree not to: (a) use the Site for any unlawful, fraudulent, or unauthorized purpose; (b) interfere with or disrupt the Site, servers, or networks; (c) attempt to gain unauthorized access to any part of the Site or other users' accounts; (d) use bots, scrapers, or automated means to access or collect data from the Site except as expressly permitted; (e) introduce viruses or malicious code; (f) infringe our or others' intellectual-property or other rights; (g) resell our products without authorization; or (h) misrepresent your identity or affiliation. We may investigate and take appropriate legal action against anyone who violates this Section.
16. THIRD-PARTY LINKS AND SERVICES
The Site may contain links to or integrations with third-party websites and services (such as payment processors and social-media platforms) that we do not control. We are not responsible for the content, policies, or practices of any third party. Your interactions with third parties are solely between you and them.
17. DISCLAIMERS OF WARRANTIES
THE SITE, SERVICES, AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR HARMFUL COMPONENTS. WE MAKE NO WARRANTY REGARDING ANY HEALTH OUTCOME OR RESULT FROM USE OF OUR PRODUCTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
18. DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
18.1 Informal Resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting us. We will attempt in good faith to resolve any dispute within 60 days of your notice.
18.2 Binding Arbitration. If we cannot resolve the dispute informally, you and Nurvio agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the Services, or our products shall be resolved by binding individual arbitration administered under the rules of a recognized arbitration provider, rather than in court, except that either party may bring an individual claim in small-claims court. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
18.3 Class Action Waiver. YOU AND NURVIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.
18.4 Opt-Out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice with your name and a statement that you wish to opt out of arbitration. If you opt out, the governing-law and venue provisions in Section 19 apply to disputes.
18.5 If this arbitration provision is found unenforceable, the parties agree to the exclusive jurisdiction and venue described in Section 19.
19. GOVERNING LAW AND VENUE
These Terms are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws principles. Subject to Section 18, any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in New Mexico, and you consent to the personal jurisdiction of those courts.
20. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL NURVIO OR ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SITE, SERVICES, OR PRODUCTS. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, THE SERVICES, OR A PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.
21. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Nurvio and its owners, members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Site, Services, or products; (c) your User Content; or (d) your violation of any law or third-party right.
22. FORCE MAJEURE
We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, labor disputes, supplier or carrier failures, customs delays, governmental actions, power or internet outages, or other force majeure events.
23. TERMINATION
We may suspend or terminate your access to the Site or Services at any time, with or without cause or notice. Provisions that by their nature should survive termination (including Sections 4, 13, 14, 17–21, and 24) will survive.
24. GENERAL
• Entire Agreement: These Terms, together with the Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and Nurvio regarding the Site and Services and supersede all prior agreements. • Severability: If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect. • No Waiver: Our failure to enforce any provision is not a waiver of our right to do so later. • Assignment: You may not assign these Terms without our consent. We may assign them freely. • Electronic Communications: You consent to receive communications from us electronically, and you agree that electronic communications satisfy any legal requirement that communications be in writing. • Headings: Section headings are for convenience only and have no legal effect.
25. CONTACT US
Questions about these Terms? Contact:
Nutrova Group LLC (d/b/a Nurvio) Website: getnurvio.com