Cancellation policy
Last updated: August 2, 2026
PURCHASE OPTIONS & CANCELLATION POLICY
This Purchase Options & Cancellation Policy explains how subscriptions, pre-orders, and any trial purchase options work when you buy from us, and how you can change, pause, or cancel at any time. By purchasing a subscription or any purchase option from our website (the "Site"), you agree to this Policy. This Policy should be read together with our Terms of Service, Return & Refund Policy, Shipping Policy, and Privacy Policy, each of which is incorporated by reference.
1. SUBSCRIPTIONS
1.1 What a subscription is
When you purchase a subscription to our Intertrigo Relief Cream, you will receive repeat deliveries of your chosen product on a recurring basis. The frequency and quantity of each delivery are based on the subscription plan you select at checkout — for example, a one-tube plan shipping every 30 days, a two-tube plan shipping every 60 days, or a three-tube plan shipping every 90 days. Your subscription details, including the product, price, frequency, and next renewal date, are confirmed in your order confirmation email.
1.2 Payment and billing
By enrolling in a subscription, you authorise us to charge your payment method on a recurring basis at the frequency you selected, for the applicable subscription price plus any applicable taxes and shipping charges, until you cancel. Your payment details are stored securely by our payment processor in accordance with PCI-DSS standards. We do not store your full payment card details on our own systems.
Your subscription will automatically renew and your payment method will be charged on each renewal date unless you cancel before that date. You will not receive a separate reminder before each individual charge unless required by applicable law in your jurisdiction. We recommend noting your renewal dates and cancelling before the next billing date if you no longer wish to receive further shipments.
Prices are subject to change. Where we intend to change the price of your subscription, we will notify you in advance with reasonable notice as required by applicable law, and you will have the opportunity to cancel before the new price takes effect.
1.3 How to cancel, pause, or modify your subscription
You may cancel, pause, or modify your subscription at any time before your next billing and renewal date, with no cancellation fees and no minimum commitment. You are never locked in.
To cancel, pause, or make changes to your subscription, you may:
Log in to your account on our website and manage your subscription directly from your account dashboard — changes take effect immediately.
Click the subscription management link included in any of your order confirmation or subscription renewal emails.
Contact us directly through our contact page with your order number and the email address used at checkout, and our team will action your request promptly.
Cancellation takes effect for future shipments only. If a renewal has already been processed and your order has already been dispatched or is in fulfilment, that order cannot be cancelled but may be eligible for return under our Return & Refund Policy.
1.4 What happens after cancellation
Once your subscription is cancelled, no further charges will be made and no further shipments will be sent after the current billing period ends. You will receive a confirmation of your cancellation by email. If you wish to restart your subscription in the future, you are welcome to re-enrol at any time.
1.5 Skipping a shipment
If you do not wish to cancel your subscription entirely but would like to delay a delivery, you may skip your next shipment through your account dashboard or by contacting us before your next renewal date. Skipping a shipment does not cancel your subscription — it simply delays the next delivery and billing cycle by one period.
1.6 Free gifts and bonuses on subscription orders
Certain subscription plans may include free gifts, bonus digital guides, or promotional items (such as our Skin Fold Care Playbook or No-Rash Life Protocol). These are provided as part of your active subscription. If you cancel your subscription, any future free gift shipments associated with that subscription will also cease. Digital items already delivered to you remain yours to keep.
1.7 Locked-in pricing
Where we offer a locked-in price guarantee as part of a subscription plan, that price is guaranteed for the duration of your active subscription at the plan level you enrolled in. If you cancel and later re-enrol, the price at the time of re-enrolment applies.
2. PRE-ORDERS
2.1 What a pre-order is
When you purchase a pre-order, you are purchasing a product that is not yet in stock or is not yet available for immediate dispatch. We may collect no payment or a partial deposit at checkout, store your payment method securely, and then fulfil and charge the full or remaining payment at a future date when the product becomes available.
2.2 Cancelling a pre-order
You may cancel a pre-order at any time before it has been fulfilled and dispatched. To cancel a pre-order, contact us through our contact page with your order number and the email address used at checkout, and we will process your cancellation and issue a full refund of any deposit or payment already collected.
If a pre-order has already been fulfilled and dispatched, it cannot be cancelled, but you may be eligible to return it and receive a refund in accordance with our Return & Refund Policy.
2.3 Pre-order timing
Where we offer a pre-order, we will provide an estimated availability or dispatch date at the time of purchase. These dates are estimates only and are not guaranteed. If the estimated date changes significantly, we will notify you and give you the opportunity to cancel your pre-order and receive a full refund if you no longer wish to proceed.
3. TRY BEFORE YOU BUY (IF APPLICABLE)
3.1 How it works
Where we offer a try-before-you-buy option, we will authorise your payment method at the time of checkout without immediately capturing payment, and fulfil your order. You will have a specified trial period from the date of delivery to decide whether you wish to keep the product.
3.2 During the trial period
If you decide you do not wish to keep the product during the trial period, you must notify us through our contact page before the trial period expires and arrange to return the item in accordance with the return instructions we provide. If we receive your return and it meets the conditions set out in our Return & Refund Policy, your payment method will not be charged or will be refunded if an authorisation has already been captured.
3.3 After the trial period
If the trial period expires and you have not contacted us to return the product, we will charge your payment method for the full purchase price. Once charged, the order is subject to our standard Return & Refund Policy, including our money-back guarantee where applicable.
3.4 Condition of returned trial items
Items returned under a try-before-you-buy arrangement must be returned in accordance with our Return & Refund Policy. Where a product has been opened and used beyond reasonable trial use, we reserve the right to assess whether a return qualifies under this option.
4. GENERAL
4.1 Your statutory rights
Nothing in this Policy limits or excludes any rights you have as a consumer under applicable law in your jurisdiction, including the Consumer Rights Act 2015 (UK), the Australian Consumer Law, the consumer protection legislation applicable in your Canadian province or territory, or the Consumer Guarantees Act or Fair Trading Act (New Zealand). Where your statutory rights exceed those described in this Policy, your statutory rights apply.
4.2 Contact us
If you have any questions about your subscription, pre-order, or trial purchase option — or if you need help cancelling, pausing, or modifying your order — please contact us through our contact page with your order number and the email address used at checkout. We aim to respond within 48–72 hours and will always do our best to make the process as simple and straightforward as possible.
4.3 Changes to this Policy
We may update this Purchase Options & Cancellation Policy from time to time to reflect changes in our offerings or applicable legal requirements. The "Last Updated" date at the top of this Policy indicates the latest revision. The version of this Policy in effect at the time of your purchase applies to that purchase.