Refund policy

Last updated: July 8, 2026

At Nurvio, your confidence matters to us. We know that trying a new supplement is a leap of faith, so we've made our return and refund process as clear and fair as we can — with a genuine satisfaction guarantee, honest timelines, and real human support. This Return & Refund Policy explains exactly how returns, refunds, replacements, cancellations, and our money-back guarantee work, what qualifies, what doesn't, and the step-by-step process for each situation.

By placing an order on getnurvio.com (the "Site"), you agree to this Return & Refund Policy ("Policy"). This Policy should be read together with our Terms of Service, Shipping Policy, and Privacy Policy, each of which is incorporated by reference. If anything here is unclear, please contact us before ordering and we'll be glad to help.

1. OUR SATISFACTION GUARANTEE (THE 60 DAY MONEY-BACK GUARANTEE)

We stand behind our products, and we want you to be able to try Nurvio with real peace of mind. If you are not satisfied with your first order of a product, you may request a refund within 60 days after the delivery date, on the following terms:

1.1 What the guarantee covers. • The money-back guarantee applies to your first purchase of a given product and covers a single unit/bottle — including a unit you have opened and tried. This is intentional: we want you to actually be able to use the product and decide for yourself. • If you purchased a multi-unit bundle (for example, a 2-pack or 3-pack), the guarantee covers one unit; any additional units must be returned UNOPENED and in resalable condition to receive a refund for those units (see Section 4).

1.2 Limits (so the guarantee stays fair and sustainable). • The guarantee is limited to one (1) claim per customer, household, shipping address, and/or payment method. • It does not apply to repeat or subsequent purchases of the same product after a prior refund has been issued to you. • It is available only for products purchased directly through the Site.

1.3 Good-faith use. We offer this guarantee because we're confident in our products, and we ask that it be used in good faith. We reserve the right to review, limit, or decline requests that we reasonably believe are fraudulent, abusive, or outside the terms of this Policy (see Section 11).

1.4 How you'll be refunded. Approved guarantee refunds are issued to your original payment method for the price paid for the covered unit (plus any additional returned unopened units), subject to Sections 5 and 6.

2. HOW TO START A RETURN, REFUND, OR REPLACEMENT (STEP BY STEP)

Please follow these steps. Requests that don't follow this process may be delayed.

Step 1 — Contact us in time through contact us page within the applicable window.

Step 2 — Give us the details. Include: (a) your order number; (b) the email address used at checkout; (c) which item(s) your request concerns; (d) the reason for your request; and (e) for damaged/defective/wrong/missing items, clear photos of the product and the packaging.

Step 3 — We review and respond. We aim to respond within 48-72 hours. We'll confirm whether your request qualifies and tell you the next step.

Step 4 — Follow the instructions we send. If a return is required, we'll provide a return authorization and the return address. IMPORTANT: do not send anything back before you receive return instructions from us — unauthorized returns may not be received, inspected, or refunded. In some cases we may not require the product back at all and will simply process an approved refund or send a replacement.

Step 5 — We process the outcome. Once approved (and, where required, once we receive and inspect your return), we process your refund or replacement as described in Sections 5 and 6.

3. RETURN ELIGIBILITY & PRODUCT CONDITION

To qualify for a return of additional units (beyond the single unit covered by the guarantee), items must generally be: • Returned within 60 days of the delivery date; • Unopened, unused, and in their original, resalable packaging with any seals intact; • Accompanied by proof of purchase (order number/checkout email). Items that are opened, used (beyond the one guaranteed unit), missing packaging, or not in resalable condition may not qualify, except where they arrived damaged/defective (Section 6) or where required by law.

4. RETURNS OF UNOPENED / ADDITIONAL PRODUCT

For unopened, unused units in resalable condition — for example, the extra bottles in a bundle: • You may return them within 60 days of delivery for a refund of those units, provided they remain unopened and in original packaging with seals intact. • After we receive and inspect the returned items (typically within 3-5 days of receipt), we will process the applicable refund to your original payment method. • Please pack returns securely to prevent damage in transit; items that arrive back damaged due to inadequate packaging may not be refundable.

5. RETURN SHIPPING

• Unless the return is due to our error (a damaged, defective, wrong, or missing item — see Section 6), you are responsible for the cost of return shipping. Original outbound shipping charges (if any) are non-refundable in these cases. • We strongly recommend using a trackable and, where appropriate, insured shipping method. We cannot be responsible for returns that are lost or damaged in transit and not received by us, and such returns may not be refunded. • Return ONLY to the address we provide in your return authorization. Items sent to any other address (including a fulfillment center address printed on packaging) may not be received or refunded. • Do not mark returns "cash on delivery"; COD returns will be refused.

6. DAMAGED, DEFECTIVE, WRONG, OR MISSING ITEMS (WE MAKE IT RIGHT — FREE)

If your order arrives damaged or defective, you received the wrong item, or an item is missing, we'll resolve it at no cost to you: • Report it within 3 days of delivery by contacting us through the contact us page with your order number, a description of the problem, and clear photos of the item(s) and packaging (and, for a missing item, a photo of what you did receive). • Depending on the situation, we will arrange a replacement, a full refund of the affected item, or another appropriate resolution. • If we ask you to return a damaged or defective item, we will cover the return shipping cost. We may ask a few questions to understand the issue and prevent it from recurring; thank you for your patience and for helping us make it right.

7. REFUNDS — HOW AND WHEN

• Approval: Refunds are issued after your request is approved and, where a return is required, after we receive and inspect the returned item(s) (typically within 3-5 days of receipt). • Method: Refunds are issued to your original payment method only. We cannot refund to a different card, account, or person. • Amount: Refunds cover the price paid for the qualifying product(s). Original shipping charges (if any) are non-refundable except where the issue was our error (Section 6). No restocking fee is charged. • Timing: After we issue a refund, please allow approximately 3-5 business working days for it to appear on your statement. The exact timing is controlled by your bank or card issuer, not by us. If you don't see it after that period, contact your financial institution first, then reach out to us if needed. • Confirmation: We'll email you when your refund has been processed on our end.

8. REPLACEMENTS AND EXCHANGES

• Replacements: For damaged, defective, or wrong items, we typically offer a replacement of the same product (Section 6). If a replacement is unavailable, we'll offer a refund. • Exchanges: Because our products are dietary supplements, we generally do not offer exchanges between different products. If you'd like a different product, the simplest path is to request any eligible refund under this Policy and place a new order.

9. ORDER CANCELLATIONS AND CHANGES

• To cancel or change an order, contact us as soon as possible after ordering, with your order number. • We will try to cancel or modify an order before it enters processing or ships, but we cannot guarantee it, as orders often move to fulfillment quickly (sometimes with overseas fulfillment partners). • If we can't cancel in time, you may return the item under this Policy once it arrives, or use the money-back guarantee if applicable. • Address changes: If you notice a shipping-address error, contact us immediately. Once an order has shipped, we cannot change the destination. Orders returned to us due to an incorrect/incomplete address or failure to collect are handled under our Shipping Policy and this Policy; re-shipment may require additional shipping charges.

10. SUBSCRIPTIONS AND RECURRING ORDERS (IF APPLICABLE)

If you're enrolled in a subscription, auto-refill, or recurring-order program: • You may cancel or modify future shipments at any time before your next billing/renewal date, as described in our Terms of Service (for example, via your account, a manage-subscription link, or by contacting through contact us page). • Cancelling stops future charges and shipments; it does not automatically refund an order that has already been processed or shipped. • An already-shipped subscription order may be eligible for return/refund under this Policy (for a first order, the money-back guarantee may apply; for later orders, standard return eligibility in Section 3 applies). • We recommend reviewing your subscription details at checkout and in your confirmation emails, and cancelling before your renewal date if you no longer want recurring shipments.

11. FRAUD, ABUSE & POLICY-MISUSE PREVENTION

To keep our guarantee sustainable and fair to every customer, we reserve the right to refuse, limit, or delay returns and refunds, to require the return of product before refunding, and to decline future orders, where we reasonably determine there is evidence of fraud, abuse, or misuse of this Policy — including, without limitation: • Requests exceeding the one-claim-per-customer/household/address/payment-method limit; • Repeated refund requests or a pattern of return abuse across orders or accounts; • Requests for products purchased from unauthorized third-party resellers; • Attempts to return counterfeit, tampered-with, or substituted product; or • Reselling or commercial-quantity purchasing. Nothing in this Section limits any rights you may have under applicable law.

12. CHARGEBACKS & PAYMENT DISPUTES

If something's wrong with your order, please contact us first through the contact us page. We're genuinely committed to resolving issues quickly and fairly — and in almost every case, we can resolve a problem directly with you faster than a bank dispute can. Filing a chargeback or payment dispute without first contacting us, or while we are actively working with you to resolve your request, may delay resolution. To respond to disputes, we may provide payment processors and card networks with relevant information about your order, including order details, delivery/tracking records, communications, and evidence of our policies and your acceptance of them. We reserve all rights available to us in connection with wrongful or fraudulent chargebacks.

13. NON-RETURNABLE / NON-REFUNDABLE ITEMS

Except as required by law or as expressly covered by Sections 1 and 6, the following are generally not eligible for return or refund: • Requests made after the applicable window (60 days for guarantee refunds; • Opened or used units beyond the single unit covered by the money-back guarantee; • Free gifts, bonus items, samples, or items marked "final sale" (unless they arrived damaged/defective); • Products damaged by misuse, improper storage, or normal use after delivery; • Products not purchased directly through the Site (for example, from a marketplace or third-party reseller); • Gift cards or store credit, where offered.

14. INTERNATIONAL / CROSS-BORDER NOTE

Some orders are fulfilled through third-party logistics or fulfillment partners that may be located outside the United States. Where a physical return would be impractical or its shipping cost disproportionate, we may, at our discretion, waive the requirement to return the product and simply process an approved refund or send a replacement. This is a benefit we may offer at our discretion and does not create an obligation to waive returns in any given case.

15. YOUR STATUTORY RIGHTS

This Policy is intended to sit alongside, not replace, your rights under applicable consumer- protection law. Where applicable law grants you rights that exceed those in this Policy, those rights apply. Nothing in this Policy excludes or limits any liability that cannot be excluded or limited under applicable law.

16. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time to reflect changes in our practices or applicable requirements. The "Last Updated" date above indicates the latest revision. The version of this Policy in effect at the time of your purchase applies to that purchase.

Please include your order number and the email used at checkout so we can assist you as quickly as possible.