Shipping policy

Last updated: July 8, 2026

Thank you for shopping with Nurvio. This Shipping Policy explains how and when we process and ship your order, estimated delivery times, shipping costs, and what to do if there is an issue with your delivery. By placing an order on getnurvio.com (the "Site"), you agree to this Shipping Policy. This Policy should be read together with our Terms of Service, Return & Refund Policy, and Privacy Policy.

1. WHERE WE SHIP

We currently ship to United States & Outside United States. If your destination is not available at checkout, we are unable to ship to that location at this time. We do not ship to freight forwarders or P.O. boxes where a carrier does not permit delivery.

2. ORDER PROCESSING TIME

• Orders are typically processed within 48-72 hours after your order is placed and payment is confirmed. Processing means preparing, packing, and handing your order to the carrier — it is separate from the time in transit (see Section 3). • Orders placed on weekends or U.S. public holidays are processed on the next business day. • During high-volume periods (such as sales, promotions, or holidays), processing may take slightly longer. We appreciate your patience. • If we anticipate a significant delay with your order, we will make reasonable efforts to notify you.

3. ESTIMATED DELIVERY TIMES

• Estimated total delivery time is approximately 10-12 business working days from the date your order is placed (this includes processing time plus transit time). • Some products are shipped or fulfilled through our third-party logistics and fulfillment partners, which may be located outside the United States. As a result, transit times may be longer than for domestically stocked products, and this is reflected in the estimated delivery window above. • ALL DELIVERY TIMES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED. Actual delivery times may vary due to factors outside our control, including carrier delays, customs processing, weather, incorrect or incomplete shipping addresses, and other circumstances. We are not responsible for delays caused by such factors.

4. SHIPPING COSTS

• Shipping costs (if any) are calculated and displayed at checkout before you complete your purchase. • We offer free standard shipping on orders over 40 USD. • Any promotional free-shipping offer applies only while the promotion is active and subject to its stated conditions.

5. ORDER TRACKING

• Once your order ships, we will send a shipping confirmation email to the address you provided, which will include tracking information where available. • Please allow some time after receiving your confirmation for tracking details to update in the carrier's system. • If you created an account, you may also be able to view your order status by logging in.

6. CARRIERS

Orders are shipped via major logistics. The carrier used may vary depending on your location, the product, and the fulfillment method. Once an order has been handed to the carrier, delivery is managed by the carrier.

7. SHIPPING ADDRESS ACCURACY

• You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders that are delayed, lost, or returned to us due to an incorrect or incomplete address. • If an order is returned to us because of an address error or failure to collect the package, we may contact you to arrange re-shipment, which may require you to pay additional shipping costs. Refunds for such orders are handled in accordance with our Return & Refund Policy. • If you notice an error in your shipping address after placing an order, contact us. We will try to correct it before the order ships, but we cannot guarantee changes once processing has begun.

8. TITLE AND RISK OF LOSS

Title and risk of loss for products pass to you upon our delivery of the products to the carrier. This means that once the carrier has the package, the risk of loss or damage in transit transfers to you, subject to any applicable carrier or shipping-protection terms and the remedies described in Section 9.

9. LOST, STOLEN, OR DAMAGED PACKAGES

• Delayed or lost in transit: If your tracking shows no movement for an extended period, or your package is significantly overdue beyond the estimated delivery window, please contact us and we will work with you and the carrier to help locate your package or determine an appropriate resolution. • Marked delivered but not received: If tracking shows your order as delivered but you have not received it, please check with household members and neighbors and around your delivery location, and allow a short period as carriers occasionally mark packages early. If it still does not appear, contact us so we can assist. • Damaged on arrival: If your order arrives damaged, please contact us within 3 days of delivery with your order number and photos of the damaged product and packaging so we can arrange a replacement or other resolution. We handle these situations reasonably and in good faith, and any refunds or replacements are provided in accordance with our Return & Refund Policy.

10. MULTIPLE SHIPMENTS

If your order contains multiple items, they may be shipped separately and may arrive at different times, potentially in separate packages and from different fulfillment locations. If you receive a partial order, the remaining items should follow; if you have concerns, contact us.

11. CUSTOMS, DUTIES, AND TAXES

For orders shipped within the United States, applicable sales tax (where required) is calculated at checkout. If we ever offer shipping outside the United States, the recipient may be responsible for any import duties, taxes, or customs fees imposed by the destination country, which are not included in the product price or shipping charge and are the recipient's responsibility.

12. INCORRECT OR MISSING ITEMS

If you receive an incorrect item, or an item is missing from your order, please contact us within 3 days of delivery with your order number and details so we can make it right.

13. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, partners, or applicable requirements. The "Last Updated" date above indicates the latest revision. Your continued use of the Site and placement of orders after any change constitutes acceptance of the updated Policy.

Please include your order number so we can assist you as quickly as possible.