Termini e condizioni del servizio
Last updated: August 2, 2026
1. AGREEMENT TO TERMS
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "customer") and our company ("we," "us," or "our"), governing your access to and use of our website and any related pages, content, products, and services (collectively, the "Site" and "Services").
By accessing or using the Site, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not access or use the Site or purchase our products.
2. ELIGIBILITY
The Site and Services are intended solely for users who are at least 18 years of age (or the age of majority in your jurisdiction) and who can form a legally binding contract. By using the Site, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete. The Site is intended for customers in the United Kingdom, Australia, Canada, New Zealand, and other markets we serve.
3. CHANGES TO THESE TERMS
We may modify these Terms at any time. When we do, we will update the "Last Updated" date above. Changes are effective when posted. Your continued use of the Site or placement of an order after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
4. TOPICAL SKINCARE PRODUCTS — HEALTH DISCLAIMER
Our products are topical cosmetic skincare formulations, not drugs or medicines. The following disclaimers apply to all products sold on the Site:
The statements made regarding our products have not been evaluated by the MHRA (UK), TGA (Australia), Health Canada, or Medsafe (New Zealand). Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
The information provided on the Site is for general informational purposes only and is not medical advice. It is not a substitute for advice from a qualified healthcare professional.
You should consult your physician or another qualified healthcare provider before using any new topical skincare product, particularly if you are pregnant or nursing, taking medication, have a skin condition or medical condition, or are under the age of 18.
Individual results vary and are not guaranteed. Any results described on the Site, in testimonials, or in marketing are not typical and should not be interpreted as a promise or guarantee of any particular outcome.
Do not use our products if the safety seal is broken or missing. For external use only. Avoid contact with eyes. Keep out of reach of children. Discontinue use and consult a healthcare professional if you experience any adverse reaction or skin irritation.
By purchasing and using our products, you acknowledge and accept these disclaimers and voluntarily assume any risks associated with use of topical skincare products.
5. ACCOUNTS
You may need to create an account to access certain features or place orders. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete information and to keep it updated. Notify us immediately of any unauthorised use of your account. We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for fraudulent or unlawful activity.
6. PRODUCTS, PRICING, AND AVAILABILITY
Product descriptions, images, and information are provided for general reference. We strive for accuracy, but we do not warrant that product descriptions, colours, images, pricing, or other content on the Site are complete, current, or error-free.
Prices are displayed in your local currency where possible and are subject to change at any time without notice. Prices do not include applicable taxes or shipping charges, which are calculated at checkout. Currency conversion is handled dynamically and may fluctuate based on exchange rates.
Product availability is not guaranteed. We reserve the right to limit quantities, discontinue any product, and refuse or cancel any order.
7. ORDERS AND ORDER ACCEPTANCE
Your submission of an order constitutes an offer to purchase. All orders are subject to acceptance by us. We may, in our sole discretion, refuse, limit, cancel, or reject any order for any lawful reason, including suspected fraud, ordering errors, product unavailability, or pricing or typographical errors. If we cancel an order after you have been charged, we will issue a refund to your original payment method for the cancelled items.
In the event of a pricing or product-description error, we reserve the right to cancel or correct the order, even after it has been submitted or confirmed, and to refund any amount charged for the affected items.
8. PAYMENT
By providing a payment method, you represent that you are authorised to use it and you authorise us (and our payment processors) to charge your payment method for the total amount of your order, including taxes and shipping. Payment processing is handled by third-party payment processors, and your use of their services may be subject to their terms. If your payment cannot be processed, we may cancel or suspend your order.
9. PROMOTIONS, DISCOUNTS, AND FREE GIFTS
From time to time we may offer promotions, discount codes, bundle offers, or free gifts, which may be subject to additional terms disclosed at the time of the offer. Promotions cannot be combined unless expressly stated, have no cash value, may be modified or discontinued at any time, and are void where prohibited. Free gifts are provided while supplies last and may be substituted with an item of equal or similar value.
10. SUBSCRIPTIONS AND RECURRING ORDERS
If you enrol in a subscription, auto-refill, or recurring order programme, the following terms apply:
Authorisation: You authorise us to charge your payment method on a recurring basis (for example, every 30 days or at the interval you select) for the applicable product and price, plus taxes and shipping, until you cancel.
Ongoing consent: Your subscription will automatically renew at the then-current price and interval until cancelled. Prices are subject to change with notice as required by law.
Cancellation: You may cancel or modify your subscription at any time before your next billing or renewal date by logging into your account, using the manage-subscription link in your emails, or by contacting us directly. Cancellation takes effect for future shipments; orders already processed or shipped may not be able to be cancelled.
Notices: Where required by applicable law, we will provide required disclosures and reminders. It is your responsibility to review your subscription details at checkout and to cancel if you no longer wish to receive recurring shipments.
11. SHIPPING, TITLE, AND RISK OF LOSS
Shipping terms, estimated delivery times, and costs are described in our Shipping Policy and at checkout. Delivery time frames are estimates only and are not guaranteed. Some products may be shipped or fulfilled by third-party logistics or fulfilment partners, including partners located outside your country of residence. Title and risk of loss for products pass to you upon our delivery of the products to the carrier. We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our reasonable control.
12. RETURNS AND REFUNDS
Returns, refunds, and any satisfaction guarantee are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. Please review it before purchasing.
13. INTELLECTUAL PROPERTY
The Site and all content on it — including text, graphics, logos, images, product photography, page layouts, designs, videos, and copy — are owned by or licensed to us and are protected by copyright, trademark, and other intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for your personal, non-commercial use. You may not copy, reproduce, republish, distribute, modify, create derivative works from, or commercially exploit any content from the Site without our prior written permission. All rights not expressly granted are reserved.
14. USER CONTENT (REVIEWS AND SUBMISSIONS)
If you submit reviews, testimonials, photos, comments, or other content ("User Content"), you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable licence to use, reproduce, display, adapt, publish, and distribute that User Content in any media, including in marketing, without compensation to you. You represent that you own or have the necessary rights to your User Content, that it is truthful and reflects your honest experience, and that it does not violate any law or third-party right. We may (but are not obligated to) monitor, edit, or remove User Content at our discretion. Do not submit content that is false, misleading, unlawful, infringing, defamatory, obscene, or that makes health or disease claims about our products.
15. PROHIBITED CONDUCT
You agree not to: (a) use the Site for any unlawful, fraudulent, or unauthorised purpose; (b) interfere with or disrupt the Site, servers, or networks; (c) attempt to gain unauthorised access to any part of the Site or other users' accounts; (d) use bots, scrapers, or automated means to access or collect data from the Site except as expressly permitted; (e) introduce viruses or malicious code; (f) infringe our or others' intellectual-property or other rights; (g) resell our products without authorisation; or (h) misrepresent your identity or affiliation. We may investigate and take appropriate legal action against anyone who violates this Section.
16. THIRD-PARTY LINKS AND SERVICES
The Site may contain links to or integrations with third-party websites and services (such as payment processors and social-media platforms) that we do not control. We are not responsible for the content, policies, or practices of any third party. Your interactions with third parties are solely between you and them.
17. DISCLAIMERS OF WARRANTIES
THE SITE, SERVICES, AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR HARMFUL COMPONENTS. WE MAKE NO WARRANTY REGARDING ANY SKIN OR HEALTH OUTCOME OR RESULT FROM USE OF OUR PRODUCTS. NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS UNDER APPLICABLE CONSUMER PROTECTION LAW, INCLUDING THE CONSUMER RIGHTS ACT 2015 (UK), THE AUSTRALIAN CONSUMER LAW, OR EQUIVALENT LEGISLATION IN CANADA AND NEW ZEALAND.
18. DISPUTE RESOLUTION
18.1 Informal Resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting us. We will attempt in good faith to resolve any dispute within 60 days of your notice.
18.2 Governing Law. These Terms are governed by the laws of the jurisdiction in which you reside as a consumer, to the extent required by applicable consumer protection law. Where not mandated by local law, these Terms are governed by the laws of England and Wales.
18.3 Jurisdiction. Subject to your statutory rights as a consumer, any dispute not resolved informally shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, or the courts of your country of residence where required by applicable consumer protection law.
18.4 Consumer Rights. Nothing in these Terms limits or excludes any rights you have as a consumer under applicable law in your jurisdiction, including the right to bring a claim in your local courts.
19. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR OWNERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SITE, SERVICES, OR PRODUCTS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, THE SERVICES, OR A PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION.
20. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless our company and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Site, Services, or products; (c) your User Content; or (d) your violation of any law or third-party right.
21. FORCE MAJEURE
We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, labour disputes, supplier or carrier failures, customs delays, governmental actions, power or internet outages, or other force majeure events.
22. TERMINATION
We may suspend or terminate your access to the Site or Services at any time, with or without cause or notice. Provisions that by their nature should survive termination (including Sections 4, 13, 14, 17–21, and 23) will survive.
23. GENERAL
Entire Agreement: These Terms, together with the Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and us regarding the Site and Services and supersede all prior agreements.
Severability: If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment: You may not assign these Terms without our consent. We may assign them freely.
Electronic Communications: You consent to receive communications from us electronically, and you agree that electronic communications satisfy any legal requirement that communications be in writing.
Headings: Section headings are for convenience only and have no legal effect.
24. CONTACT US
Questions about these Terms? Contact us through the contact page on our website. We will do our best to respond promptly to your inquiry.