Informativa legale
Last updated: August 2, 2026
1. COMPANY IDENTIFICATION
This website (the "Site") and our brand are owned and operated by our company. For all inquiries — including questions about our products, orders, this Legal Notice, or any of our policies — please contact us through the contact page on our website. We aim to respond promptly to all reasonable inquiries.
2. NATURE OF BUSINESS
We are a direct-to-consumer retailer of topical skincare products, marketed and sold to consumers in the United Kingdom, Australia, Canada, New Zealand, and other selected markets through the Site. Orders may be fulfilled by us or by third-party logistics and fulfilment partners, including partners located outside your country of residence. We are an independent company and are not affiliated with, endorsed by, or sponsored by any government agency, including the MHRA (UK), TGA (Australia), Health Canada, or Medsafe (New Zealand).
3. TOPICAL SKINCARE PRODUCT DISCLAIMER
PLEASE READ CAREFULLY. The following disclosures apply to all products marketed and sold by us:
These statements have not been evaluated by the MHRA, TGA, Health Canada, or Medsafe. These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Our products are topical cosmetic skincare formulations, not pharmaceutical drugs or medicines. They are intended only for external topical use to support skin fold comfort and hygiene as described.
Nothing on the Site — including product descriptions, educational content, ingredient information, customer reviews, testimonials, or marketing materials — is intended as, or should be construed as, medical advice, diagnosis, or treatment. The content is provided for general informational purposes only.
Always seek the advice of your physician or another qualified healthcare provider before using any new topical skincare product, and with any questions you may have regarding a skin condition, medication, or your health. Do not disregard or delay seeking professional medical advice because of anything you have read on the Site.
Consult a healthcare professional before use if you are pregnant, nursing, taking medication, have or suspect a skin condition or medical condition, or are under the age of 18. Discontinue use and consult a healthcare professional if you experience any adverse skin reaction.
For external use only. Avoid contact with eyes. Keep out of reach of children. Do not use if the safety or tamper seal is broken or missing. Use only as directed. Store as indicated on the product packaging.
Individual results may vary and are not guaranteed.
4. ADVERTISING, ENDORSEMENT & TESTIMONIAL DISCLOSURES
We believe in honest, transparent marketing. In accordance with applicable advertising standards in the UK (ASA/CAP), Australia (ACCC), Canada (Competition Bureau), and New Zealand (Commerce Commission):
Testimonials and reviews: Testimonials, reviews, and customer experiences shown on the Site or in our advertising reflect the real-life experiences and opinions of individual users. However, individual experiences are not necessarily typical, and you should not expect to experience the same or similar results. Results depend on many factors, including individual physiology, skin type, consistency of use, and lifestyle.
Depictions and imagery: Some images and demonstrations on the Site are illustrative and may include models or representations intended to illustrate a concept rather than depict a specific customer or a guaranteed result.
Compensation and incentives: Where any person providing a review, testimonial, or endorsement has received a free product, discount, or other compensation, or has a material connection to us, we disclose that relationship where required by applicable law. Affiliates or influencers promoting our products may earn a commission or other compensation.
No guaranteed outcomes: Any statements about the potential benefits of our products or ingredients describe general cosmetic support and are not promises or guarantees of any specific skin or health result.
5. FORWARD-LOOKING AND INFORMATIONAL STATEMENTS
Information on the Site regarding ingredients and their traditional or studied uses is provided for general educational purposes and reflects general information about the ingredient, not a claim that our specific product will produce a particular effect for you. References to clinical studies, traditional use, or similar are provided as background and do not constitute a claim that our product has been clinically proven to treat any condition.
6. INTELLECTUAL PROPERTY NOTICE
© 2026 All rights reserved.
All related names, logos, product names, designs, slogans, page layouts, text, graphics, product photography, videos, and other content on the Site are our property or that of our licensors and are protected by copyright, trade mark, trade dress, and other intellectual-property laws applicable in your jurisdiction. You may not use, copy, reproduce, republish, distribute, modify, or create derivative works from any content on the Site without our prior written permission. All trade marks, product names, and company names or logos of third parties mentioned on the Site are the property of their respective owners and are used for identification purposes only; their use does not imply any affiliation or endorsement.
7. PRICING, PRODUCT INFORMATION & ERRORS
We make reasonable efforts to ensure that product descriptions, pricing, and other information on the Site are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, pricing, or availability at any time without prior notice. We reserve the right to refuse or cancel any order arising from such an error, including after an order has been submitted, and to refund any amount charged for affected items. Prices are displayed in your local currency where available.
8. EXTERNAL LINKS DISCLAIMER
The Site may contain links to third-party websites, resources, or services that are not owned or controlled by us (including payment processors, social-media platforms, and informational resources). We provide these links for convenience only and are not responsible for the content, accuracy, policies, or practices of any third-party site. Accessing third-party sites is at your own risk and subject to their terms and policies.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, we, our owners, officers, employees, and agents will not be liable for any damages of any kind arising from the use of, or reliance on, the Site, its content, or our products, except as expressly provided in our Terms of Service. Nothing in this Legal Notice excludes or limits any liability that cannot be excluded or limited under applicable consumer protection law, including the Consumer Rights Act 2015 (UK), the Australian Consumer Law, or equivalent legislation in Canada and New Zealand. Please see our Terms of Service for the complete disclaimers, limitation of liability, and dispute-resolution provisions that govern your use of the Site and products.
10. GOVERNING POLICIES
This Legal Notice is provided for information and transparency and should be read together with our other policies, each of which is incorporated by reference and governs your use of the Site and our products:
Privacy Policy — how we collect, use, and protect your information. Terms of Service — the legal terms governing your use of the Site and purchases. Return & Refund Policy — returns, refunds, and our satisfaction guarantee. Shipping Policy — shipping methods, timelines, and costs.
In the event of any conflict between this Legal Notice and the Terms of Service, the Terms of Service control.
11. CONSUMER COMPLAINTS & DISPUTES
If you have a complaint or concern, please contact us first so we can try to resolve it directly. You also have the right to refer complaints to the relevant consumer authority in your jurisdiction: the Citizens Advice consumer service or Trading Standards (UK); the ACCC or your state fair trading office (Australia); the Competition Bureau or your provincial consumer protection office (Canada); or the Commerce Commission (New Zealand). Dispute-resolution procedures are set out in our Terms of Service.
12. CHANGES TO THIS LEGAL NOTICE
We may update this Legal Notice from time to time to reflect changes in our business, products, or legal requirements. The "Last Updated" date above indicates when it was last revised. Your continued use of the Site after any change constitutes acceptance of the updated Legal Notice.